QUESTION: Can I pay by check? ANSWER: Yes, place your order online, and when you check out, change the default credit card payment option to "Invoice Me". We will accept your order and wait for you to mail us a check. Our address is listed on our Contac...

INQUIRY: I do not want to enter my credit card online. I want you to take it by phone. SOLUTION: Yes, simply call us, and we will handle your order by phone. That said, you can still place your order online. When it comes time to check out, choose _Invoi...

QUESTION: Do you accept Purchase Orders (POs)? ANSWER: Yes, as long as you are a customer in "good standing" with us, we will accept your purchase orders. There is a $450 minimum order amount for purchase orders. Note: If you do not pay for your PO pla...

QUESTION: I am a current customer using Report Runner Batch... can I get a temp license for testing or a license for a backup server? ANSWER: First off, when you install our software on a new machine for the 1st time, it will run for 3 unique (not s...

INQUIRY: I need an invoice for my order so I can get reimbursed. SOLUTION: When we process your order, you will receive an invoice in PDF format. If you're looking for an invoice so you can pay by check or issue a PO, you can simply change the default ch...

INQUIRY: I need help with ordering your product.   SOLUTION: If during our business hours, look for our Live Chat to be online. You may also call us and press extension #1 for Sales. We are happy to answer your questions. Also, we have a number of p...

QUESTION: I need pricing or a quote for one of your software products ANSWER: We do not hide our pricing. It is available on all of our product pages and/or the web store. Pricing for all products is listed on the information page under the "Pricing" ...

INQUIRY: I placed an order, but I have not received my CD EXPLANATION: We do not ship CDs for orders. All of our software is downloaded from our site and licensed electronically. We recommend going to the page of the product you ordered to download the s...

INQUIRY: I would like to place another order with you and have you charge me using the credit card you used last year. SOLUTION: We do not retain your credit card information. We may change this in the future, but for now, we have no way or 're-charging'...

Effective August 1, 2012, we have increased pricing of legacy software (versions 8.5, 10, 11, and 2008). We are increasing prices to cover additional costs of licencing time and support. THERE ARE NO ADDITIONAL LICENSING COSTS TO MOVE TO THE NEW RELEAS...

QUESTION: Other than your posted licensing costs and renewal costs if not lifetime licenses, are there ANY other costs I need to be aware of? ANSWER: In general, no. We include all licensing, support, and upgrades in our licensing costs, but there i...

QUESTION: We operate in a virtual environment. We test and image various machines and deploy them to a production environment. When we do this, it breaks the Report Runner licensing. What can we do? ANSWER: We offer 3 ways to handle licensing in the...

QUESTION: I need to renew my license. How do I do that? ANSWER: Click on Products [1], then click on the product you want to renew. Once your selected product page displays, on the right you will see an option to renew your license. Click on that link. ...

QUESTION: I have placed an order, and I am sure the order went through. I have not heard from anyone. What's next?  ANSWER: Once we get confirmation of your order, you will receive an email from us (sometimes immediate, but always within 24 hours) ...

REPORT RUNNER VIEWER AND REPORT RUNNER BATCH (AND CRYSTAL RUNTIME ENGINE): * PROCESSOR: Intel Pentium III or higher (or equivalent processor) * MEMORY: 256 MB RAM, 1 GB+ recommended * DISK SPACE: 1 GB * OPERATING SYSTEMS: Microsoft XP SP2 or...

QUESTION: Is there a way to get volume discounts on licensing? ANSWER: For Report Runner Viewer, it's already built into the webstore. The more you buy, the less your licenses will cost. You might ask, well if I buy 15 now and 10 later, can I get th...