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Articles(40)
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Videos(9)
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Problem:
If you have a report being sent as a CSV file via Report Runner Batch (JNRRB) and have the problem where the report has " around the text fields. When you output the file to CSV from Crystal there are no speech marks at all in the file...
QUESTION:
How do I obtain the log file for Report Runner Viewer or Report
Runner Batch?
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ANSWER:
We are here to help you! When you contact us for support, we will
always request the log file to know how to best serve you with your
partic...
QUESTION:
How do I set up a report to be sent via text message?
ANSWER:
You simply create a report that when exported via text, it exports
only your text message (your custom alert... like a stock count or
total critical tickets, etc).
Then ...
INQUIRY:
How do I set up my GMail SMTP Server for Report Runner Batch?
SOLUTION:
* First you will want to configure your mail settings in the
Settings-Global Option, and under the "Mail Settings" tab within
Report Runner Batch.
* Then, go t...
INQUIRY: I want to automatically run my reports on a scheduled basis. I don't want to run them manually. How can I do this?
SOLUTION: You want our Report Runner Batch product.
PROBLEM:
I'm having a challenge with bundling emails. I want to group like
emails together. One batch bundles fine, and the other batch does not
work. How can I fix this?
SOLUTION:
The trick to the "bundling" of attachments is making sure the ...
If you're getting installation errors installing the Crystal Reports
runtime engine, running our FULL Report Runner installer, make sure
you're installing with administrator permissions, and please try these
two things:
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1) Download the .Net 4...
Effective August 1, 2012, we have increased pricing of legacy
software (versions 8.5, 10, 11, and 2008). We are increasing prices to
cover additional costs of licencing time and support. THERE ARE NO
ADDITIONAL LICENSING COSTS TO MOVE TO THE NEW RELEAS...
QUESTION: My Crystal report won't run. What's the problem?
ANSWER: There are a few possible reasons:
1) Did you enter the ID/password for the report?
2) The report uses two or more DIFFERENT IDs/passwords, and you only
entered one of them. In R...
PROBLEM: When I export to PDF, my images (JPEG, JPG, PNG, BMP) are
low resolution or fuzzy. How do I get them clearer and "cleaner"
looking?
SOLUTION: In Crystal Reports, open the report (RPT file), and go to
File, Report Options, and check (turn on...
QUESTION:
My scheduled reports won't run but it works fine when I run them
manually. The log file indicates either batch XML file not found or
report not found. What's the problem?
ANSWER:
99% of the time, the problem is related to one of four...
QUESTIONS:
1) How can I customize the output file name in an emailed or FTP'd
job?
2) How can I put a long date or use a report variable in the email
subject?
3) How can I automatically add a date/time stamp to an output file?
4) I have glo...
QUESTION: How can I send secure certificate signed mail (S/MIME) from
Report Runner Batch?
ANSWER: Just follow these steps:
1) In Report Runner Batch, go to Home, Settings, Mail Settings Tab,
Click on SSL/TSL/SMIME button
2) Select S/MIME
3...
QUESTION: Is there a way to test an OLE DB connection? I'm trying to
run a report on a new machine and it is getting a database connection
error.
ANSWER: Yes. As long as you know the OLE DB connection information
from your report (you can see this i...
QUESTION: Is there a way to get volume discounts on licensing?
ANSWER: For Report Runner Viewer, it's already built into the
webstore. The more you buy, the less your licenses will cost. You
might ask, well if I buy 15 now and 10 later, can I get th...
INQUIRY:
What authorities/permissions are needed for the Report Runner Batch
User when creating and running a scheduled task?
ANSWER:
A Report Runner Batch User needs read/write access for primarily two
things:
1) All settings for Report Ru...
Q: Will Report Runner Run On Windows X Operating System?
A: To answer this question, we need to answer based on the version of
our software that you're using. We will give a short answer first,
then give a long answer as to why.
2012 USERS: 2012 ...
PROBLEM: Windows Task Scheduler Fails With Error Code 2147943785
SOLUTION: This is usually due to a permissions issue. It's due to the
user that is running the scheduled task not having the Log On As Batch
Job assignment. To fix it, have your Networ...
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