QUESTION: Do You Offer Free Crystal Reports Support? ANSWER: If you are looking for free Crystal Reports support, we are limited on that. While we do sometimes help, it is not our company policy. We would never be able to get any work done if we ans...

Error: A Number, Currency Amount, Boolean, Date, Time, Date-Time, or String Is Expected Here Explanation: You're getting the error message "A Number, Currency Amount, Boolean, Date, Time, Date-Time, or String Is Expected Here". In general, this happens w...

ERROR: Microsoft ODBC Error - Logon Failed. I can't view my report. EXPLANATION: After clicking the VIEW button the report is processed and then this error appears... "Logon Failed. Details : IM002:[Microsoft][ODBC Driver Manager] data source name not...

PROBLEM: This error message "Invalid Export DLL or Export Format" exporting to Excel XLS is generally triggered by Crystal Reports templates connecting to Oracle via the Oracle ODBC driver (instead of Microsoft Oracle ODBC driver). There is an issu...

INQUIRY: I want my users to be able to view Crystal Reports on their PCs without purchasing or installing Crystal Reports. SOLUTION: You want our Report Runner Viewer product.

Question: How do I connect Crystal Reports to QuickBooks? Answer: QuickBooks must be open because it works by communicating with the application directly. For example, if you base a report off of a Microsoft Excel spreadsheet that is password protected.....

PROBLEM: When I run my Crystal Report in your Viewer, all of my dynamic parameter values do not show up. The Viewer seems to be cutting the list of values short. ANSWER: Your query is basically timing out while the Viewer fetches the values. You can...

QUESTION: My Crystal report won't run. What's the problem? ANSWER: There are a few possible reasons: 1) Did you enter the ID/password for the report? 2) The report uses two or more DIFFERENT IDs/passwords, and you only entered one of them. In R...

PROBLEM: My reports connect to MySQL. The driver I use is the MySQL 5 driver. ANSWER: The Crystal runtime engine does not work with the MySQL 5 driver. SEE THIS SAP LINK REGARDING MYODBC AND THE MYSQL 5 DRIVER: http://scn.sap.com/thread/3235...

QUESTION: Is there a way to test an OLE DB connection? I'm trying to run a report on a new machine and it is getting a database connection error. ANSWER: Yes. As long as you know the OLE DB connection information from your report (you can see this i...