QUESTION:
How do I obtain the log file for Report Runner Viewer or Report
Runner Batch?
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ANSWER:
We are here to help you! When you contact us for support, we will
always request the log file to know how to best serve you with your
partic...
PROBLEM: When I run my Crystal Report in your Viewer, all of my
dynamic parameter values do not show up. The Viewer seems to be
cutting the list of values short.
ANSWER: Your query is basically timing out while the Viewer fetches
the values. You can...
If you're getting installation errors installing the Crystal Reports
runtime engine, running our FULL Report Runner installer, make sure
you're installing with administrator permissions, and please try these
two things:
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1) Download the .Net 4...
Effective August 1, 2012, we have increased pricing of legacy
software (versions 8.5, 10, 11, and 2008). We are increasing prices to
cover additional costs of licencing time and support. THERE ARE NO
ADDITIONAL LICENSING COSTS TO MOVE TO THE NEW RELEAS...
QUESTION: My Crystal report won't run. What's the problem?
ANSWER: There are a few possible reasons:
1) Did you enter the ID/password for the report?
2) The report uses two or more DIFFERENT IDs/passwords, and you only
entered one of them. In R...
PROBLEM: When I export to PDF, my images (JPEG, JPG, PNG, BMP) are
low resolution or fuzzy. How do I get them clearer and "cleaner"
looking?
SOLUTION: In Crystal Reports, open the report (RPT file), and go to
File, Report Options, and check (turn on...
QUESTION: Is there a way to test an OLE DB connection? I'm trying to
run a report on a new machine and it is getting a database connection
error.
ANSWER: Yes. As long as you know the OLE DB connection information
from your report (you can see this i...
QUESTION:
There seems to be a long delay in showing the Parameter Window when selecting a report from the list and selecting the 'View Report' button. That is... the time before the Parameter Window appears. What could be the problem?
ANSWER:
More...
QUESTION: Is there a way to get volume discounts on licensing?
ANSWER: For Report Runner Viewer, it's already built into the
webstore. The more you buy, the less your licenses will cost. You
might ask, well if I buy 15 now and 10 later, can I get th...
Q: Will Report Runner Run On Windows X Operating System?
A: To answer this question, we need to answer based on the version of
our software that you're using. We will give a short answer first,
then give a long answer as to why.
2012 USERS: 2012 ...
