| Q: Do I need to be a licensed owner of Crystal Reports to use your products? |
| A: For our Report Runner Viewer product (Crystal Reports Viewer), no. For our Report Runner Batch and Event Server (Crystal Reports scheduling and automation), yes. |
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| Q: What version should I download? |
| A: Read this document for Report Runner Viewer. Read this document for Report Runner Batch. If you are still unsure or don't understand the article, download the newest (highest) version. |
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| Q: I downloaded your Report Runner Batch product to evaluate it. How do I get a trial code? |
| A: We need you to send us your seed key. You can obtain this seed key to unlock and register our products by going to the About box, and clicking on the [Register] button. From there you will see a seed key displayed. It will be a series of letters. Email us that seed key to software (at) jeff-net.com, and we will send you an unlock code to allow you to evaluate the product for 90 days. |
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| Q: I am an old customer of your products. I just downloaded your software and my license seems to no longer work. |
| A: Please read this document. |
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| Q: I heard you had a FREE Crystal Reports viewer. Where do I download it? |
| A: To get the free, ad-supported version of our Viewer, just download and install our Viewer above, and when it starts up, select to activate the free version. The free version will only work if your computer allows for ads to be downloaded and displayed. We do not support firewalls or proxies to make this work. |
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| Q: Your software talks about a SEED key. What is that? |
| A: You can obtain this seed key to unlock and register your software by going to the About box, and clicking on the [Register] button. From there you will see a seed key displayed. It will be a series of letters. We use this seed key to generate your license (registered licenses and trial licenses). |
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| Q: I need Crystal Reports consulting or training. |
| A: Check out our sister site, Crystal-Reports.Com. We've been providing Crystal Reports training and consulting there since 1997. |